Salesforce has unveiled new Slack innovations aimed at transforming how organizations work by integrating data, AI, and collaboration into a unified system. The updates include Agentforce in Slack, a new user interface that allows teams to engage with AI agents, access insights, and perform tasks. Third-party AI agents from partners like Adobe and Cohere can also be integrated.
Salesforce channels will now connect CRM records with Slack conversations to improve collaboration. Additional features include enhanced AI-powered search, automation tools, and pre-designed templates to increase productivity across departments. Salesforce reports these innovations boost team productivity by 47%.
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