Shopify’s shares fell roughly nine per cent Tuesday despite quarterly revenue climbing nearly 32 per cent to US$3.74 billion. The Ottawa-based company narrowly missed analyst revenue expectations, while net income rose to US$462 million from US$264 million a year earlier. Investment in Sidekick, its AI assistant for merchants, pressured subscription margins as service costs grew faster than subscription revenue.
President Harley Finkelstein said shoppers are beginning to use AI agents to make purchases, although volumes remain small. The results highlight Shopify’s balancing act between funding AI capabilities and satisfying investors whose expectations increasingly outpace its strong growth.
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