IBM’s 2025 Outlook for Banking and Financial Markets highlights generative AI’s rapid adoption in financial services, with banks moving from pilot projects to enterprise-wide AI integration. The report reveals 60% of banking CEOs recognize the need for calculated risk-taking to stay competitive.
Branchless banking is growing, but institutions are prioritizing higher-value services like embedded finance. IBM’s Shanker Ramamurthy notes banks are leveraging AI for customer experience, efficiency, and risk reduction. The study, analyzing global financial trends, underscores the industry’s ongoing transformation through AI and automation.
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