Service operations platform WaitWell has launched Waillo, a new AI service layer aimed at improving queue management, bookings, and service delivery in high-volume environments. Used by more than 1,700 government offices, universities, and healthcare providers across North America, WaitWell says Waillo enhances human interactions rather than replacing them.
The system acts as an intelligence and routing layer, helping customers reach appropriate staff more quickly while giving administrators clearer operational insight. Features include Waillo Chat for natural-language service routing and Waillo Insights, which translates questions into real-time analysis and recommendations. CEO Steven Vander Meulen said the goal is to reduce friction without adding automation barriers.
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