Calgary-based WaitWell has unveiled the next generation of its service operations platform, expanding beyond queue management and appointments. The company sells to government, healthcare, education, and retail organizations trying to cut waiting times.
New pieces include inventory management, point of sale, fuller employee scheduling, and Waillo, an AI layer for insights and chat. The aim is one system for lines, staff, sales, stock, and records. Founded in 2020, WaitWell says it has saved 14 million hours across 48 million customers and 1,700 organizations.
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