Vancouver-based Bench Accounting abruptly shut down on December 27, leaving 12,000 users scrambling during tax season. Within days, HR startup Employer.com acquired Bench, salvaging its operations. Customers now face a choice: stay with the new ownership or seek alternatives.
Bench’s pre-shutdown struggles included incomplete services and rising fees, frustrating clients like Dov Krausz and Galen King. Employer.com’s swift acquisition saved 250 of Bench’s 450 employees. Former Chief People Officer Jennifer Bouyoukos cited unsustainable cash burn as the closure’s cause. Employer.com vows to stabilize operations, but customers demand proof of reliability under new management.
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