At its annual tech and innovation day, TD Bank showcased new AI-driven solutions, such as a customer service chatbot and AI models for quick mortgage and insurance approvals. Canada’s second-largest bank, emphasizing productivity and customer satisfaction, highlighted its newly expanded patent portfolio, which at more than 2,500 filings is increasingly focused on artificial intelligence technology.
Developed by the Layer 6 team, TD’s new AI tools aim to streamline retail banking operations. However, TD did not disclose if the advancing tech would be employed to address anti-money laundering efforts following recent legal challenges.
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