McCarthy Tétrault’s National Leader of Transformation, Matthew Peters, says the legal industry is shifting from precedent to purpose as clients redefine value. Ahead of his panel at Future Lawyer Canada, Peters described how aligning technology, talent, and governance around client outcomes is reshaping law firms.
He warned that the traditional apprenticeship model is eroding as automation replaces foundational training and urged firms to invest in re-skilling and data-driven strategy. Peters emphasized that client satisfaction now depends on measurable performance, not tradition. “We’ve moved past talking about client-centricity,” he said. “Clients are now truly at the centre.”
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