Artificial intelligence is reshaping Canadian travel planning, but human connection remains paramount, according to Adyen’s 2025 Hospitality Report. The study shows one-third of Canadians use AI assistants to streamline itineraries, yet nearly 90 per cent prefer human interaction at check-ins and bookings.
Adyen Canada’s Sander Meijers highlights the dual expectation: digital convenience paired with personal service. Payments technology underpins this balance, enabling secure, unified commerce while deterring rising fraud. Loyalty programs powered by payment insights further strengthen guest engagement. Meijers says fintech will help future-proof hospitality, blending automation with high-value human service.
Want to know more? Check out the source code on Fintech.ca.