Symend, a Calgary-based tech firm, is reshaping debt collection with a humane touch, leveraging AI to understand and engage customers effectively. Founded in 2016 by Hanif Joshaghani and Tiffany Kaminsky, Symend’s innovative software focuses on analyzing customers’ unique situations to devise appropriate communication strategies.
Amidst Canada’s rising consumer debt, now at $2.4 trillion, the firm’s approach offers a softer, more empathetic alternative to traditional, often harsh, debt collection methods. Serving clients like Verizon, Telus, and BMO, Symend’s AI-driven solution eschews aggressive tactics, opting instead for gentler messaging to encourage payment without undue pressure.
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