CIBC has been awarded the 2025 Digital CX Award for Best Use of AI for Customer Experience by The Digital Banker. The recognition honours the bank’s AI-powered voice assistant, designed to handle routine inquiries and connect clients to the right experts for complex issues. Jane Yuen, Head of Enterprise Channels, noted the tool reflects CIBC’s dedication to innovation and seamless service.
The voice assistant has improved self-serve capabilities while reducing wait times. This follows CIBC’s 2024 rollout of Knowledge Central, an AI solution for internal support, further reinforcing the bank’s client-first digital strategy.
Want to know more? Check out the source code on Newswire.ca.