A Salesforce survey reveals 91% of small and medium-sized businesses (SMBs) using AI report increased revenue. Tools like Salesforce’s Agentforce help companies like Norway’s reMarkable scale customer service efficiently. Growing SMBs prioritize AI, with 78% planning to invest more next year, compared to 55% of struggling peers.
AI streamlines operations through marketing optimization, automated service chatbots, and sales support. Data management, integrated systems, and security are crucial for success. Companies lagging in AI risk falling behind as autonomous AI agents emerge.
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