Salesforce has launched Agentforce, a suite of autonomous AI agents designed to revolutionize service, sales, marketing, and commerce. Agentforce enables companies to deploy digital AI agents to handle tasks like customer inquiries and sales lead qualification, offering seamless scalability.
CEO Marc Benioff calls Agentforce the “Third Wave of AI,” capable of operating autonomously and driving customer success with real-time data. Unlike traditional chatbots, Agentforce adapts to changing conditions and can complete complex tasks without human intervention. Companies like Wiley have already reported significant improvements, including a 40% increase in case resolution.
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