Salesforce

Salesforce has unveiled Agentforce for HR Service, a new AI-driven solution designed to streamline employee support and reduce the burden on HR teams. Embedded in Slack and the Employee Portal, Agentforce enables workers to perform tasks such as updating personal information, requesting time off, and submitting expenses through natural language conversations.

Salesforce reports a 96% self-service resolution rate within its own HR team. With customizable capabilities, Agentforce integrates with HRIS systems, automates case tracking, and escalates sensitive issues to human reps. The new offering promises greater productivity and efficiency amid widespread HR staffing shortages.

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Salesforce’s latest study reveals that HR leaders anticipate a 327% increase in AI agent adoption by 2027, with 23% of workers expected to be redeployed as digital labor transforms the workplace. The global survey of 200 CHROs highlights plans to reskill 81% of employees for roles better suited to an AI-powered economy.

While just 15% of companies have fully implemented agentic AI, HR leaders expect major productivity gains and cost savings. Soft skills and AI literacy will become increasingly vital, with HR leaders forecasting a hybrid future where human employees and digital agents collaborate across all sectors.

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A Salesforce report finds over 90% of developers are excited about AI’s impact on their careers, with 96% expecting AI to improve development. The survey of 2,000+ software leaders and 250 U.S. developers reveals agentic AI is set to transform the field, with four in five leaders believing AI agents will be as vital as traditional tools.

Developers see AI increasing efficiency, automation, and career growth, though many seek more training and resources. AI agents are reshaping development, says Salesforce EVP Alice Steinglass, shifting focus from manual coding to high-level strategy.

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Salesforce executives are championing agentic AI—autonomous systems that execute tasks with context-aware decision-making—as the next evolution in artificial intelligence. AI agents promise groundbreaking impacts in industries by automating workflows, collaborating in teams, and providing seamless customer experiences.

Predictions include multi-agent systems tackling complex business challenges, AI becoming the preferred customer engagement channel, and the rise of personal agents entering workplaces. Trust remains paramount, with leaders emphasizing explainability, security measures, and governance frameworks. Agentic AI could transform learning, cybersecurity, and customer journeys while driving loyalty and innovation in businesses across industries.

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A Salesforce survey reveals 91% of small and medium-sized businesses (SMBs) using AI report increased revenue. Tools like Salesforce’s Agentforce help companies like Norway’s reMarkable scale customer service efficiently. Growing SMBs prioritize AI, with 78% planning to invest more next year, compared to 55% of struggling peers.

AI streamlines operations through marketing optimization, automated service chatbots, and sales support. Data management, integrated systems, and security are crucial for success. Companies lagging in AI risk falling behind as autonomous AI agents emerge.

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Salesforce has unveiled new Slack innovations aimed at transforming how organizations work by integrating data, AI, and collaboration into a unified system. The updates include Agentforce in Slack, a new user interface that allows teams to engage with AI agents, access insights, and perform tasks. Third-party AI agents from partners like Adobe and Cohere can also be integrated.

Salesforce channels will now connect CRM records with Slack conversations to improve collaboration. Additional features include enhanced AI-powered search, automation tools, and pre-designed templates to increase productivity across departments. Salesforce reports these innovations boost team productivity by 47%.

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Salesforce Ventures has announced a new $500 million AI fund, doubling its total commitment to AI innovation to $1 billion over the past 18 months. The fund aims to support high-growth companies and visionary founders driving advancements in artificial intelligence.

Salesforce Ventures has invested in over two dozen AI companies, including Anthropic, Cohere, and Hugging Face. The new fund will build on existing partnerships, providing capital, industry expertise, and access to Salesforce’s ethical and responsible AI resources. The goal is to help startups scale AI solutions while balancing growth and trust.

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Salesforce has launched Agentforce, a suite of autonomous AI agents designed to revolutionize service, sales, marketing, and commerce. Agentforce enables companies to deploy digital AI agents to handle tasks like customer inquiries and sales lead qualification, offering seamless scalability.

CEO Marc Benioff calls Agentforce the “Third Wave of AI,” capable of operating autonomously and driving customer success with real-time data. Unlike traditional chatbots, Agentforce adapts to changing conditions and can complete complex tasks without human intervention. Companies like Wiley have already reported significant improvements, including a 40% increase in case resolution.

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