A Salesforce survey of more than 1,500 desk workers found American employees are 43 percent more likely than the global average to describe themselves as AI skeptics. The concern is not just job loss. Workers pointed to generic outputs, insufficient training, and low trust as the top reasons AI pilots fail.
Salesforce argues the fix is less about selling AI’s promise and more about building better conditions for adoption: secure tools, stronger data foundations, role-specific customization, and training. Among workers who successfully moved beyond pilots, 76 percent became AI advocates and 63 percent now use AI daily.
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