Salesforce’s latest study reveals that HR leaders anticipate a 327% increase in AI agent adoption by 2027, with 23% of workers expected to be redeployed as digital labor transforms the workplace. The global survey of 200 CHROs highlights plans to reskill 81% of employees for roles better suited to an AI-powered economy.
While just 15% of companies have fully implemented agentic AI, HR leaders expect major productivity gains and cost savings. Soft skills and AI literacy will become increasingly vital, with HR leaders forecasting a hybrid future where human employees and digital agents collaborate across all sectors.
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