Salesforce and NVIDIA have launched Koa, Salesforce’s first CRM reasoning model for Agentforce, built on NVIDIA Nemotron. Koa was post-trained on synthetic enterprise scenarios reflecting nearly three decades of Salesforce CRM knowledge, without using customer data.
Salesforce says the model matches or exceeds leading models on CRM tasks while producing three times fewer errors. It is designed for multi-step workflows such as updating opportunities, routing cases, and scheduling follow-ups. Salesforce controls Koa’s weights and runs inference within its own infrastructure. The companies are also bringing Nemotron models and accelerated computing into Missionforce for government and regulated organizations securely.
Want to know more? Check out the source code here.