Salesforce has unveiled Agentforce for HR Service, a new AI-driven solution designed to streamline employee support and reduce the burden on HR teams. Embedded in Slack and the Employee Portal, Agentforce enables workers to perform tasks such as updating personal information, requesting time off, and submitting expenses through natural language conversations.
Salesforce reports a 96% self-service resolution rate within its own HR team. With customizable capabilities, Agentforce integrates with HRIS systems, automates case tracking, and escalates sensitive issues to human reps. The new offering promises greater productivity and efficiency amid widespread HR staffing shortages.
Want to know more? Check out the source code here.