TELUS

TELUS has been recognized by TIME Magazine and Statista as one of the World’s Most Sustainable Companies, ranking 21st out of 500 global firms. TELUS stands out as the 2nd most sustainable Canadian company and the leading sustainable telecommunications company in Canada.

This accolade highlights TELUS’ commitment to corporate citizenship, innovation, and environmental and social responsibility. CEO Darren Entwistle praised the team’s dedication to sustainability, aiming for carbon neutrality by 2030. Initiatives include reforestation, renewable energy investments, and tech-enabled nature-based solutions. TELUS’ ambitious environmental goals reflect its leadership in social capitalism and sustainability.

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TELUS is investing over $148 million in Vancouver this year, part of its $17 billion plan to enhance wireless connectivity and connect homes and businesses across British Columbia to its TELUS PureFibre network. Since 2000, TELUS has invested more than $63 billion in BC. The investments aim to support innovation, economic growth, and vibrant communities.

President and CEO Darren Entwistle emphasized the importance of a reliable network for healthcare, education, and digital economy advancements. TELUS also focuses on sustainability, aiming to use 100% renewable energy by 2025. The company’s contributions extend to community support and reconciliation efforts.

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TELUS’ generative AI (GenAI) customer support tool is the first globally to receive the ISO 31700-1 Privacy by Design certification. This achievement highlights TELUS’ commitment to privacy and data protection while delivering top-tier customer experiences. Powered by Fuel iX from TELUS International, the tool provides quick, intuitive responses to customer queries.

TELUS follows a robust Responsible AI program and employs Purple Teaming for risk management. The certification, audited by KPMG, underscores TELUS’ dedication to ethical AI practices. TELUS Chief Data & Trust Officer Pam Snively emphasized the importance of trust and functionality in their AI initiatives.

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Telus CEO Darren Entwistle has announced he will receive his $1.6 million base salary exclusively in company shares, reaffirming his confidence in Telus’s future amidst a profit decline. In the first quarter of 2024, Telus reported a net income of $140 million, down from $224 million the previous year, attributed to higher debt payments and restructuring costs.

Entwistle’s decision contrasts with his peers at Bell and Rogers, who take their base pay in cash. This move, which Entwistle also made from 2010 to 2015, highlights his commitment to the company and indifference to recent federal tax changes.

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TELUS has introduced a cutting-edge generative AI (GenAI)-powered customer support tool on its website, marking a significant advancement in digital customer service. This tool, one of the first customer-accessible GenAI solutions in Canada, is powered by Fuel iX and Microsoft OpenAI Service.

Since its launch, the GenAI support tool has responded to over 50,000 customer queries, improving the rate of successful information retrieval by 28% compared to traditional search methods. Designed with a strong focus on privacy and ethical standards, the tool adheres to Responsible AI and Privacy by Design principles. TELUS continues to lead in responsible AI utilization, having recently received an international award from the Responsible AI Institute.

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TELUS, TerreStar, and Skylo have made history with a successful satellite connectivity trial. The venture opens doors to a future where no corner of Canada is left without mobile access and IoT connectivity.

The potential applications include ensuring hikers’ mobile access, enabling emergency services in disaster-stricken areas, enhancing safety in remote industries, and providing real-time data for agriculture. TELUS aims to introduce smartphones with 5G satellite capabilities to customers by 2024.

Jacques Leduc, TerreStar’s President, highlights a digitally inclusive Canada, while Tarun Gupta, CPO of Skylo, sees this as a transformative leap in connectivity.

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Telecom giant Telus has revealed plans to slash 6,000 jobs in a bid to enhance cash flow and maintain competitiveness.

The cuts, affecting 4,000 roles at Telus and 2,000 at Telus International, involve early retirements and voluntary departures. The move, driven by shifting regulations and competition, is part of a broader efficiency initiative.

Despite concerns from union leader Donna Hokiro, Telus President Darren Entwistle sees this as pivotal in adapting to industry transformation.

The restructuring will cost $475 million in 2023 but yield over $325 million in annual savings. Telus also reported a 61% Q2 net income drop.

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