Canadians filing air passenger complaints now wait nearly three years for rulings from the Canadian Transportation Agency, according to new data from Toronto legaltech startup Courtready. Average wait times reached 987 days as of September 2025, while decisions issued fell sharply. CTA rulings declined from 7,076 in the third quarter of 2024 to 4,301 a year later, with just 1,348 decisions issued in September.
Courtready says delays are pushing more travellers into provincial courts, straining justice systems and increasing risks for self-represented litigants. Founded in July 2025, Courtready offers tools to track complaints, find hearings, and guide users through air travel disputes.
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