TD

TD Bank Group is expanding its use of agentic artificial intelligence across the mortgage process, introducing capabilities developed by its in-house Layer 6 team. The tools coordinate document verification, connect information across systems and prepare outputs for employees to review.

The expansion builds on TD’s May launch of agentic AI for mortgage pre-adjudication, extending the technology into lending workflows. TD says the goal is to reduce repetitive administrative work so employees can focus on clients and complex decisions. Staff remain responsible for reviewing AI-generated outputs, positioning the systems as support for mortgage teams as the bank broadens its AI deployment.

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TD Bank Group is committing up to $25 million over three years to expand AI development and adoption through a collaboration between Cohere and its Layer 6 research team. Cohere specialists will work alongside Layer 6 at Toronto’s MaRS Discovery District, combining enterprise AI models with TD’s applied research capabilities.

Initial work will focus on knowledge management, productivity, decision-making, and client experiences, with an emphasis on security and responsible adoption. The partnership builds on TD’s 2018 acquisition of Layer 6 and recent deployment of agentic AI for mortgage underwriting, as Canadian banks increasingly integrate external AI partners into everyday operations.

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Canada’s technology talent challenge is increasingly about retention, according to TD Economics. The report says Canada produces strong research, education and skilled immigration outcomes, but struggles to keep top workers inside domestic companies that scale globally.

TD warns the country risks becoming a feeder system for the United States, as STEM graduates and technical workers pursue larger innovation ecosystems. It points to weak commercialization, scale-up capacity, compensation gaps and tax pressures domestically. The solution, TD argues, is building stronger companies, deeper capital markets and career pathways that make staying attractive.

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Toronto-Dominion Bank has launched a redesigned TD Easy Trade app aimed at attracting a new generation of self-directed investors. The mobile-first platform offers commission-free trading, no account fees, and access to investing with as little as $1 through partial shares. TD said the app emphasizes simplicity, education, and accessibility, particularly for younger users.

The release reflects growing competition between traditional banks and fintech platforms. Executives noted that while many Gen Z investors already participate in markets, confidence remains a barrier. The app also includes access to human support, blending digital tools with personalized guidance for users.

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TD Bank Group is scaling artificial intelligence across its operations after pilot programs such as TD AI Prism yielded strong results in 2025. The bank centralized data on a secure cloud platform to develop foundational predictive models it can redeploy across business units, speeding innovation and driving efficiency.

TD’s Gen AI pilots — including virtual assistants in contact centres and personal banking — have automated manual tasks and strengthened predictive insights. Senior AI leaders say the strategy is built on a robust data foundation, reusable models, and ethical oversight through the bank’s Trustworthy AI framework. The goal for 2026 is to deliver US$1 billion in value from AI.

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TD Bank has joined the Massachusetts Institute of Technology’s Media Lab as a founding collaborator in its Scalable AI program, “sAIpien.” The initiative unites industry and academia to advance responsible, human-centric AI. Luke Gee, TD’s Chief Analytics & AI Officer, said the collaboration underscores the bank’s commitment to innovation and generative technologies.

Researchers will explore how AI can transform financial services over the next decade. The move follows TD’s launch of a Wealth Virtual Assistant powered by its in-house AI Prism model, developed by Toronto-based Layer 6. TD is North America’s sixth-largest bank.

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TD Bank Group has launched a new Wealth Virtual Assistant, a generative AI knowledge system built by its Toronto-based Layer 6 team. The tool, developed for TD Wealth, enables advisors to access information faster and deliver more personalized client support. “We’re equipping our colleagues with best-in-class tools,” said Sara Thomson, Senior Vice President of TD Wealth.

Chief of Analytics and AI Luke Gee added that the assistant reflects TD’s commitment to building a simpler, more efficient bank. The launch is part of a broader plan to deploy seven AI assistants across TD following its investment in AI Prism technology.

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A TD Bank Group survey finds most Canadian workers see AI as a productivity booster, yet many feel unprepared to use it effectively. The 2025 TD AI Insights Report shows 56% of AI users report higher productivity, with Gen Z and Millennials most optimistic. Still, 64% say their employer hasn’t provided adequate AI training, and 58% believe colleagues lack understanding of the technology.

TD says targeted training, such as Microsoft Office 365 Copilot and GitHub Copilot programs, is boosting adoption internally. Leaders stress that trust, training, and thoughtful rollout are key to AI’s workplace success.

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